Computer Financing FAQs What is the "Purchase Protection Plan"? How do I order a new PC? What kind of computer do I get? How do I qualify for financing? How do I make my monthly payments? How do I make my initial deposit payment? Can I pay off my computer early? How long will it take to get my new computer? Does my new computer come with a warranty? Is my new computer internet ready? What software comes with my new computer? Can I change the configuration of my financed computer? Can I cancel my membership? Can I use my savings account for my monthly payments? Do you offer this program outside the US? Will my positive payments show up on my credit report? Can I finance more than one computer at a time? What is the "Purchase Protection Plan"? Covers cost of shipping for non-warranty and warranty related repairs (maximum of $80.00 per term). Includes Tech support for non-warranty related issues for length of agreement term. Allows deferment of monthly payment up to 60 days when laid off from work or loss of job due to disability (Member must notify MCC of loss of job within 5 business days of payment due date. Member must also supply written verification of loss of employment within 15 days of termination). Covers cost of non-warranty related repairs of up to $30.00 per term. Cover cost of non-warranty related labor of up to $ 25.00 per term. The purchase of this protection plan is optional when financing your new PC with My Computer Club. The Purchase Protection Plan covers all desktop and notebook computers built by My Computer Club. Non warranty repairs are limited to mechanical breakdown due to normal use of equipment or manufactures defect. This plan does not cover any repairs needed as a result of negligence or misuse of equipment. Please refer to your Purchase Protection Plan agreement for complete details. BACK How do I order a new PC? To order a new PC simply choose the computer system that you like from our member web site, fill out the order form, print it and mail it to us along with the deposit required. You may also call our member services dept. and one of our expert representatives will assist you in choosing the best PC for your needs and placing your order. * Please be aware that if you so not send the deposit amount with your order form your order cannot be processed. BACK What kind of computer do I get? MyComputerClub has partnered with a major computer manufacturer to build our systems with some of the best internal components. We use AMD Athlon64, Intel Centrino and Intel Pentium 4 processors giving our systems the most power and memory available, this combined with Microsoft's new Windows XP operating system insures you receive the highest level of reliability available in a desktop computer. And our five day no questions asked return policy will ensure your new PC is right for you. BACK How do I qualify for financing? Everyone who meets the following guidelines will qualify for financing: At least 18 years of age Has as valid U.S. checking account Is a U.S. resident Have been at current job for at least 6 months Have been at current residence for at least 6 months Has a combined household income of at least $1,800.00 a month Has joined MyComputerClub BACK How do I make my monthly payments? All monthly payments for financing your computer and membership fee's will be automatically withdrawn from your checking account via (electronic check draft). This is the only method of payment for our services at this time and are clearly defined in your purchase agreement. BACK How do I make my initial deposit payment? You're initial deposit can be paid by a personal check, however you do have the option for faster delivery of your new PC (14 business days) to provide us with a money order or cashiers check for your deposit payment. The following payment methods are acceptable at this time: Personal Check Cashiers check or Money Order *Please note that we no longer accept credit or debt cards as a valid form of payment unless otherwise stated. BACK Can I pay off my computer early? Yes, you may pay off any balance due on your computer at any time with no penalty. BACK How long will it take to get my new computer? Upon receiving your order form we will send to you (via Priority Mail) a purchase agreement outlining your monthly payments. You will need to sign and return this agreement to us as soon as possible along with any other documentation that we may require. After we have received your signed agreement outlining your monthly payment plan and your full down payment (if sending a personal check we cannot ship your new PC until we have confirmation that your check has been paid) it will take about 3 to 4 business days to custom build your new PC. Please allow another 2 to 10 days for UPS ground shipping depending on where you live. All PC's are assembled at our facility in California and will ship from there. You may visit http://www.ups.com for detailed information about shipping time to your area. BACK Does my new computer come with a warranty? Yes, your one year limited warranty provides full service repair at our facilities on all parts provided they have remained in tact as originally shipped. BACK Is my new computer internet ready? Yes, all new My Computer Club systems come standard with a 56K modem (for dial up service) and a 10/100 Network Adapter (for cable modem and DSL service). With Microsoft Windows XP creating a new internet account is easy as the touch of a button. BACK What software comes with my new computer? Your new computer will come loaded with: Microsoft Windows XP Home Edition PC Works Suite 2004 click here to see all nine software titles! Virus protect Various games *As part of your My Computer Club membership you may receive many different software offers via e-mail. BACK Can I change the configuration of my financed computer? Yes, you may choose to configure your new PC using any of the accessories and peripherals shown on our web site, however this may increase the amount of deposit required. Pre-configured "Bundled" systems may not be changed in any way. BACK Can I cancel my membership? Yes, you may cancel your membership at any time provided you have not entered into a payment agreement for a computer with us. If you have entered into a purchase agreement with us you may not cancel your membership until you have satisfied the terms of the agreement. If you cancel your membership after 30 days form enrollment you will have your refund prorated based on the months that you have had access to your membership. To cancel your membership please call us at 877-532-2800 between the hours of 9am - 5pm Monday to Friday (PST) or write us at: 501 W. Broadway Plaza A, Suite 321 San Diego, CA 92101. BACK Can I use my savings account for my monthly payments? Yes, however you do need to make sure that your bank will allow such a transaction to occur. BACK Do you offer this program outside the US? Unfortunately we can only offer this program to US residence at this time. BACK Will my positive payments show up on my credit report? Yes! We will report your positive payment history to Trans Union. Our program can help to improve your credit score. All positive payments are reported to Trans Union, a major credit agency. A positive payment history can help to build or re-build your credit rating. BACK Can I finance more than one computer at a time? First time purchasers may finance only one computer per household per term.Once you have completed a minimum of six monthly payments with no late payments you may finance a second computer. BACK